FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

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WHO IS RELLA B?

Rella B is a children's content creator, author, designer, and podcast host! She's the driving force behind Rella B Books, and her content offers a delightful blend of entertainment for kids and parents alike.

HAS MY ORDER BEEN DISPATCHED YET?

Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

DO YOU ACCEPT RETURNS?

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

I PUT THE WRONG ADDRESS FOR MY ORDER, CAN I CHANGE IT?

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

I NEED TO CANCEL OR CHANGE MY ORDER, HOW DO I DO THIS?

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

MY ORDER IS STILL NOT HERE PLEASE HELP?

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

When you receive your dispatched email you can contact us for an update on your tracking.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.

WHAT CAN I EXPECT ON THE RELLA B PODCAST?

The Reading with Rella B Podcast is a fun and interactive space for children and their families. Here's what you can look forward to:

🎙️ Author Interviews: Get to know the brilliant minds behind your favorite children's books. Discover the inspiration and stories behind the books that captivate young readers.

🤪 Adlib Silly Stories: Unleash your imagination with spontaneous and silly storytelling. These segments are all about creativity and laughter.

📖 Interactive Read-Alongs: Dive into enchanting tales with Rella B herself. Enjoy immersive storytelling that brings the magic of children's books to life.

WHAT'S THE FREQUENCY OF PODCAST AND YOUTUBE VIDEOS?


Rella B Books Podcast and YouTube Channel releases new episodes weekly, ensuring a steady dose of laughter and giggles to brighten your days.

Check it out here!

HOW CAN MY LITTLE ONES PARTICIPATE?

Rella B Books Podcast provides numerous participation opportunities for children. To learn more about these interactive segments, visit RellaBBooks.com or check out your favorite social channels. Look for the "Want to participate?" section on the website for detailed information.

HOW CAN I HAVE MY BOOK FEATURED ON THE PODCAST OR YOUTUBE VIDEO?

If you're an author or publisher with a children's picture book that's appropriate for Rella B's audience, you can have your book read or featured on the podcast or YouTube channel. It's a great way to introduce your book to a young and enthusiastic audience. You can send me a message through the "Contact Us"

HOW CAN I MAKE A GUEST APPEARANCE THE PODCAST OR YOUTUBE CHANNEL?

If you're interested in making a guest appearance on Rella B's podcast or YouTube channel and have engaging content to share with the audience, please contact me at podcast@rellabbooks.com. Your insights and contributions could be a fantastic addition to the show!